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Returns & Exchanges

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Our policy allows eTableTennis.com customers to return or exchange an item within 30 calendar days of delivery. To be eligible for a return, the item must be in the original packaging, factory sealed, unused and in the same condition in which you received it. It must also be accompanied with a receipt or proof of purchase.         

Generally, if you are returning a purchased item due to the item arriving at your desired delivery location in damaged condition, please email photos of both the damaged box and item to info@eTableTennis.com. This will generally expedite the approval of your refund.     

Returns & Exchanges

Items that did not arrive damagedIf you would like to return or exchange an item that did not arrive at your shipping address in a damaged condition, please send an email to info@eTableTennis.com or contact a customer service representative to inform us of your desired return. Our customer service team will provide customers with the return shipping address and other relevant information necessary to return the item. Customers returning or exchanging a non-damaged item are responsible for making their own return shipping arrangements and paying all return shipping costs associated, which may include a restocking fee. 

Once your return shipping arrangements have been made, please contact our customer service team and provide us with your order number, your return shipping carrier, and the associated tracking number. Once your returned item is received, the returned item will be inspected to confirm that it is in new condition. If the item passes inspection and your refund is approved, you will be issued a refund within 7 to 10 business days. If your item includes a restocking fee, that fee will be deducted from your refund.  

Items that did arrive damaged - If you would like to return or exchange an item that you believe was delivered damaged, please contact our customer service team immediately.

For items that shipped via Standard Ground Mail, Overnight Delivery, or 2nd Day Air Delivery, which includes ping pong rackets, table tennis blades, and small accessory items, please take photos of both the delivered packaging and item (all sides) within 24 hours of receipt and email them to info@eTableTennis.com. Verbal reporting will not be accepted. Our customer service team will then evaluate your damage claim. Once evaluated, we will notify you within 2 business days via email of our findings and any arrangements to either return or exchange the item. 

For items that shipped via Freight, please inspect the packaging of your item(s) when they arrive. If you notice any damage to your purchased item, you must inform the delivery driver and note the damage on the bill of lading (BOL). The bill of lading is also sometimes referred to as the proof of delivery form. Inspect all boxes and make sure you have all the pieces to your order. Check the bill of lading from the delivery company to make sure you have all your boxes. Report any missing boxes to the driver and NOTE ON THE BILL OF LADING. Get it in writing! 

Next, inspect all the boxes for anything that looks like damage. If a box is punctured, smashed, or ripped, open it and make sure that there is no damage. In the event of damage, you must report it to the driver and NOTE ON THE BILL OF LADING. A customer should always notate the damage to a box or item on the delivery bill, otherwise insurance cannot be filed and refunds/replacements cannot be made. We know this is pretty straight-forward, but we are required by credit card companies to legally disclose it.  Once you have noted the damage on the bill of lading, REFUSE DELIVERY WITHOUT EXCEPTION.  Failure to note damage to the packaging prior to the delivery company leaving the delivery address will release eTableTennis.com from all damage liabilities.  

If the box/package looks OK but you feel the item within may be damaged:

  • Note "possible concealed damaged"

In the event the damage is concealed (meaning the box looks good but the item within is damaged)--DO NOT THROW THE BOX AWAY and take pictures of the box as well as the product.  

  • Disposing of the box at any point or not following the above procedures annuls our ability to process refunds and replacements.
  • Insurance/manufacturers require photographs of both the box (all sides) and the product.

It is very important that any concealed damage or shortages are:

  • Reported via email to info@eTableTennis.com within 3 calendar days (72 hours total) of receipt of the merchandise. Verbal reporting will not be accepted.
  • If the concealed damage is cosmetic only, we reserve the right to first attempt to repair the unit as new with a part or professional assistance. 

In order to qualify for a refund or replacement for concealed damage:

  • You agree to hold onto the damaged item and not dispose of it until further instructions are provided by the manufacturer or by us.
  • You agree to not dispose of the original box/carton the item came in.
  • You agree to provide us with photos and/or video of both the box and the product (all sides)
  • "Possible concealed damage" must be noted on the Bill of Lading

UNDER NO CIRCUMSTANCE WILL AN ITEM BE REFUNDED OR REPLACED IF THE ITEM OR ITS BOX/PACKAGING HAVE BEEN DISCARDED.   

Please note that a manufacturing defect is not the same as concealed shipping damage. If you discover a manufacturing defect, please refer to your item's manufacturer warranty.  However, if your item(s) do arrive damaged, please send photos and/or video footage of both the box (all sides) and the product to info@eTableTennis.com and we will process an insurance claim/replacement claim on your behalf. 

After your claim has been made, we will contact you within 2 business days (excludes weekends and holidays) to collect any photos, videos, or information we will need from you. During any subsequent correspondence, failure to respond within 3 calendar days after you have been contacted will result in immediate cancellation and discontinuation of your claim.  If you have any questions, please do not hesitate to contact us immediately and we will be glad to promptly assist you.   

As stated above, all returns and exchanges must be unused and in the same condition in which you received it. It must also be in the original packaging and accompanied with a receipt or proof of purchase. 

INSIDE DELIVERY W/FULL ASSEMBLY CUSTOMERS: For customers opting for Inside Delivery w/Full Assembly, similar to the damages policy mentioned above, please do a thorough inspection of the table prior to certifying, via signature on the bill of lading, that the product has been delivered and assembled in good condition. Please inspect the packaging of your item(s) when they arrive. If you notice any damage to your purchased item, you must inform the delivery person and note the damage on the bill of lading (BOL). The bill of lading is also sometimes referred to as the proof of delivery form. 

Inspect all boxes and make sure you have all the pieces to your order. Check the bill of lading from the delivery company to make sure you have all your boxes. Report any missing boxes to the driver and NOTE ON THE BILL OF LADING. Get it in writing!  

Next, inspect all the boxes for anything that looks like damage. If a box is punctured, smashed, or ripped, open it and make sure that there is no damage. In the event of damage, you must report it to the driver and NOTE ON THE BILL OF LADING. Once you have noted the damage on the bill of lading, REFUSE DELIVERY WITHOUT EXCEPTION.  Failure to note damage to the packaging prior to the delivery company proceeding with the Inside Delivery and Full Assembly of the table will release eTableTennis.com from all damage liabilities.  

For full assembly customers who are required to schedule assembly by appointment, please unbox your item(s) within 24 hours. If you notice any damage after the item's packaging has been removed, the following will apply:

  • If the concealed damage is cosmetic only, we reserve the right to first attempt to repair the unit as new with a part or professional assistance prior to your assembly. 
  • You agree to take photos of both the box and table (all sides) and email them to info@eTableTennis.com.  
  • You agree to not dispose of the original box/carton the item came in.
  • You agree to contact us within 24 hours of receipt of the item to report any concealed damage. 

For assembly customers receiving same-day assembly on select items, if you notice any damage to your new item, after it has been unboxed before or during the assembly, you must alert the assembly professional immediately so that they can address the issue while on site. If the assembly professional is unable to correct the issue prior to leaving the delivery location, you must note the damage on the bill of lading and REFUSE DELIVERY WITHOUT EXCEPTION. This is important since failure to note the problem on the bill of lading prior to the delivery/assembly professional leaving the location will release eTableTennis.com from all damage liabilities relating to the delivery and assembly of the table.  

For Inside Delivery w/Full Assembly customers who noted any type of damage claim on the bill of lading during delivery and/or assembly of the table, after we have received your photos of both the boxes and table (all sides), we will review them and contact you within 2 business days (excludes weekends and holidays) to collect any additional photos, videos, or information we will need to process your claim. During any subsequent correspondence, failure to respond within 3 calendar days after you have been contacted, we reserve the right to cancel and discontinue your claim.    

If you have any questions, please do not hesitate to contact us immediately and we will be glad to assist you.      

Refunds

Once your returned item is received and inspected, eTableTennis.com will send you an email to notify you that your returned item has been received. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.  If your item includes a restocking fee, that fee will be deducted from your refund.

Late or Missing Refunds

If you haven’t received a refund after 7-10 business days, please check your bank statement again. If the refund has not been posted to your account, contact your credit card company and bank as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@eTableTennis.com.